Your Satisfaction is Our Priority β Guaranteed!
At Universal Garage Door Repair Hartford, we stand firmly behind our work, ensuring that you get the best service possible.
The Universal Garage Door Repair Hartford Guarantee
At Universal Garage Door Repair Hartford, we believe that every customer deserves not only top-notch service but also peace of mind. Our warranty philosophy is simple: we stand by the quality of our work and the products we use. This commitment to excellence ensures that you can rely on us for all your garage door repair needs. Every project we undertake is backed by a comprehensive warranty, because your satisfaction is our ultimate goal.
π§ Workmanship Warranty
We are proud to offer a solid workmanship warranty on all our services. This warranty covers any defects in workmanship for a period of one full year after the completion of your garage door repair. If you experience any issues related to the quality of our work, simply contact us, and we will address the concern at no additional cost. Your trust means everything to us, and we are committed to ensuring that our repairs stand the test of time.
π‘οΈ Parts Warranty
In addition to our workmanship warranty, we provide a robust parts warranty covering the garage door components we install. The warranty includes both manufacturer warranties and our own company warranty on select parts. Typical duration for these warranties varies based on the type of part, ranging from three years for basic components like springs to a lifetime warranty on high-end door systems. This dual-layered warranty approach gives you confidence in both the parts we install and the service we provide.
β Satisfaction Guarantee
Customer satisfaction is at the heart of everything we do. If, for any reason, you are not completely satisfied with our work, we will take immediate steps to rectify the issue. Whether itβs an installation or a repair, our team will work closely with you until your expectations are not just met but exceeded. Our commitment to your satisfaction is unwavering, ensuring that you feel valued and cared for throughout the entire process.
π Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Springs
High-quality springs with a warranty period of 3 years against defects and breakage.
Garage Door Openers
We cover a 5-year warranty on all garage door openers, ensuring dependable operation.
Rollers and Hinges
Durable rollers and hinges are protected for 1 year against manufacturing defects.
Cables
Cables come with a 1-year warranty covering any issues that arise from installation.
Track Systems
Track systems installed by our professionals are guaranteed for 2 years.
Panels
Any panels we install are covered under a 10-year manufacturer warranty.
Keypad and Remote Controls
Warranty of 1 year on all electronic components for reliable access solutions.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service through phone or email. Provide your details and explain the issue.
Provide Documentation
Submit your original service invoice and any relevant photos that highlight the problem.
Assessment
Our team will review your claim and schedule an assessment if necessary to verify the issue.
Resolution
Once approved, our technicians will promptly address the issue at no extra charge.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Natural Disasters: Damage caused by natural disasters such as floods, earthquakes, or severe storms is not covered.
- Neglect or Abuse: Any damage resulting from neglect, misuse, or abusive treatment is excluded from the warranty.
- Unauthorized Repairs: Repairs or modifications made by anyone other than our certified technicians void the warranty.
- Normal Wear and Tear: Our warranty does not cover normal wear and tear of components during regular usage.
Extended Warranty Options
For those who desire extra assurance, we offer extended warranty options for an additional fee. This upgrade extends coverage on parts and workmanship beyond the standard warranty periods. Weβll customize the plan to meet your specific needs, giving you an even greater peace of mind.
Warranty FAQs
What is the duration of your workmanship warranty?
Our workmanship warranty lasts for one year from the date of service completion, ensuring quality repairs.
Do your parts come with a warranty?
Yes, we provide warranties on all parts installed, with durations varying by part type, typically from 1 to 10 years.
What do I do if I'm not satisfied with the service?
If you are not satisfied, contact us immediately, and we will work diligently to resolve the issue to your satisfaction.
Are there any exclusions to your warranty?
Yes, our warranty excludes damages from natural disasters, neglect, unauthorized repairs, and normal wear and tear.